![]() Note: As of April 2016, the free version of the ZoiPer app does not include. "Forbidden" → You may see this error if firewall is blocking the connection towards our licensing server (185.117.83. Device should display Registration Status: OK. You would need to whitelist the following IP: If you have clicked Continue as a Free user at any point and Zoiper 5 has been started, you can still activate, by going to Settings > and click on the Activate PRO: When you click Activate PRO you will see the same Activation screen as above. "Request Timeout" → This error indicates that firewall or proxy is blocking the connection towards our licensing server. Buenos días, lo que deben hacer par solucionar este inconveniente es ir al menú configuraciones y luego configuración sip asterisk, en la pestaña de pjsip, poner el puerto 5160 y en chan sip poner el puerto 5160, esto resuelve el problema de que las extensiones chansip no podía autenticarse. Enter again Username and Password and activate Zoiper 5! When you click Activate PRO you will see the same Activation screen as above. If you have clicked Continue as a Free user at any point and Zoiper 5 has been started, you can still activate, by going to Settings > and click on the Activate PRO: If you click Activate, you will be presented with the Activation screen, where you can enter your Username and Password: Make sure the computer has internet access.Ĭheck the transport setting under Settings > Preferences > Advanced Tab > Select Use UDP Transport.Ĭheck the Domain under Zoiper’s Settings > Preferences > General Tab > SIP account options and ensure that it matches the SIP Registrar from the customer portal.On first start of Zoiper 5, you get a screen where you have a few options - Activate or Continue as a Free user. Password – Most common source for error.Check the following under Zoiper’s Settings > Preferences > SIP account options to make sure they match the credentials in the customer portal: If the phone is not registering and shows a SIP 401 – Unauthorized message the SIP credentials used to setup the phone may be incorrect. Zoiper Error Codes SIP 401 – Unauthorized The softphone is now configured to your Vonage extension and ready to use. NOTE: Marking the option for Subscribe and Publish Presence results in audio quality issues or loss of registration. Use rport, Use rport media and Force RFC-3264 are checked.Subscribe presence and Publish presence are unchecked The first I was able to register just fine, using the domain name and port in Zoiper configuration: :5060.Make sure the following options are configured: Make sure that only the u-law codec is under Selected Codecs. Input the SIP/Authorization ID into the Auth.Verify that the Domain, Username, and Password fields are populated with the appropriate information.Under the General tab do the following:.Select Settings, then click Preferences.Click Close after Zoiper reports the account has been added.Below are the fields necessary to get TLS to work properly. Configuration on the Zoiper softphone can be a somewhat difficult. Please select I know what I'm doing and continue with the installation. While the servers must register to one another first unencrypted, attempting to register with TLS will cause failure. You are given the option to try again, change your settings, or I know what I'm doing. NOTE: Sometimes after inputting the account name, it gives an error saying that it can't connect. Name the new SIP account to reflect your VoIP provider.The XXXXX represents your five-digit Vonage account number. ![]() The registrar information is formatted as. Input the following information from the Device Profile into the appropriate field:. ![]()
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